Refund policy

Returns & Refunds

The short version

  • 30 days to return unopened, unused product
  • Seal must be intact — for hygiene reasons, we can't accept opened items
  • We pay return shipping — you'll get a prepaid label
  • No restocking fee
  • Damaged or wrong item? We'll make it right at our cost
  • Email us at returns@blythepets.com to start

Returns

You have 30 days from delivery to request a return.

To be eligible, the product must be unopened, unused, and with the seal intact, in its original packaging.

Why we can't accept opened products. blythe ear. and blythe clear. are hygiene products that go on and around your dog's ears, eyes, and mouth. Once a seal is broken, we have no way to guarantee a product's safety or integrity for anyone else — and we won't resell something we can't stand behind. We'd rather be straight with you about that than pretend otherwise.

Final sale items. Discounted and sale items are final sale and cannot be returned.

How to start a return

  1. Email returns@blythepets.com within 30 days of delivery, with your order number and the issue that you're facing.
  2. We'll confirm your return and send you a prepaid shipping label.
  3. Pack the item in its original packaging and send it back using the label.

Please don't send anything back before emailing us — returns received without prior approval can't be processed.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm.

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Original shipping costs are not refunded. We cover the cost of sending the item back to us, but the original delivery charge isn't returned.

Prefer store credit or an exchange? Just tell us when you email — we're happy to do either instead of a refund.

Damaged, wrong, or missing items

If your order arrives damaged, incorrect, or incomplete, email returns@blythepets.com within 7 days of delivery and we'll replace it or refund you at our cost.

Please include a short video showing the parcel and the issue — the damaged item, the wrong product, or the opened parcel and its contents. Video helps us sort it out quickly and take it up with our carrier or warehouse, so you're not left waiting.

You won't need to return a damaged item unless we ask.

Subscriptions

Cancelling or skipping. You can pause, skip, or cancel your subscription anytime from your account — but changes must be made at least 3 days before your renewal date. Once an order has been charged and processed, we can't cancel it.

Returning a subscription order. Subscription shipments follow the same return terms as any other order: 30 days, unopened, seal intact, prepaid label from us.

Questions

Email returns@blythepets.com and a member of the team will get back to you.